Privacy Policy

Elite Wellness Chiropractic

Effective Date: 3/27/26

1. Introduction

Elite Wellness Chiropractic (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and landing pages, how we use it, and your rights regarding that information.

This policy applies to information collected through our website at elitewellnesschiropractic.com, our landing pages, and any forms or communications initiated through those pages.

2. Information We Collect

Information You Provide Directly

When you submit a form on our website or landing page, we collect the information you provide, which may include:

  • First and last name

  • Phone number

  • Email address

  • Any additional information you choose to include in a message or form field

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

  • IP address and approximate geographic location

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referring website or search terms that led you to our site

Call Tracking Information

We use call tracking technology to measure the effectiveness of our advertising. When you call a tracking number displayed on our website or landing pages, we may collect your phone number, call duration, call recording (for quality and training purposes), and the source of the advertisement that led to your call.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Appointment scheduling: To contact you, schedule your visit, and confirm appointment details

  • SMS communications: To send appointment confirmations, reminders, and follow-up messages (with your consent)

  • Practice operations: To notify our front desk team of new inquiries so they can respond promptly

  • Advertising measurement: To understand which advertising channels are effective in helping people find our practice

  • Website improvement: To understand how visitors use our website and improve the user experience

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with the following categories of service providers who assist us in operating our practice and website:

  • Practice management software: To manage patient scheduling, communications, and follow-up

  • Call tracking provider: To track and record calls for advertising measurement and quality assurance

  • Analytics tools: To measure website traffic and advertising performance (e.g., Google Analytics, Google Ads)

  • SMS messaging platform: To deliver text messages you have consented to receive

These service providers are contractually obligated to use your information only for the purposes of providing services to our practice and are not permitted to use your data for their own purposes.

We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of our practice, patients, or others.

5. SMS Communications & Opt-Out

If you consent to receive text messages from our practice, the following applies:

  • Messages are sent for appointment-related and inquiry follow-up purposes only

  • Message frequency varies based on your interactions with our practice

  • Message and data rates may apply depending on your carrier and plan

  • Reply STOP at any time to opt out of text messages

  • Reply HELP for support information

  • Your consent to receive texts is not a condition of purchasing any services

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Contact information submitted through our forms is retained in our practice management system for scheduling and communication purposes.

If you wish to have your information removed from our systems, please contact us using the information below. Please note that certain records may need to be retained as required by applicable healthcare regulations.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website and the platforms we use employ industry-standard security measures including encryption and secure data transmission.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Understand how visitors interact with our site

  • Measure the effectiveness of our advertising campaigns

  • Improve website functionality and user experience

We use Google Analytics and Google Ads conversion tracking, which may place cookies on your browser. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

9. Your Rights

You have the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate personal information

  • Request deletion of your personal information (subject to legal retention requirements)

  • Opt out of text message communications at any time by replying STOP

  • Contact us with any questions or concerns about your data

To exercise any of these rights, please contact us using the information provided below.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our online forms. If you believe a child under 13 has submitted information through our website, please contact us so we can delete it promptly.

Our practice does treat pediatric patients. In those cases, a parent or guardian provides consent and contact information on the child’s behalf.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page. We encourage you to review this policy periodically. The effective date at the top of this page indicates when the policy was last updated.

12. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Elite Wellness Chiropractic

12101 Bee Cave Road, Suite 5B

Bee Cave, TX 78738

Phone: 512-297-2288

Website: elitewellnesschiropractic.com